20 mn Terms & Conditions – Clear, Simple, and Straightforward

1 General Introduction & Scope

These Terms & Conditions ("Terms") govern the use of the 20 mn platform (www.20mn.bet) and all related services, mobile applications, and digital products. They constitute a legally binding agreement between the company operating 20 mn and its users.

20 mn provides an online betting and gaming platform for users in Bangladesh. These Terms & Conditions have been written in Bengali so every user can easily understand them. However, in the event of any legal dispute, the original document shall be considered final and binding.

These terms and conditions may be updated from time to time. If changes are made, we will notify you at your registered email address and post a notice on the platform. Continued use of the platform after any changes will be considered your acceptance of the updated terms.

2 Account Registration & Personal Information

To use 20 mn's services, you must create a personal account. You are required to provide accurate and complete information at registration. If false or incomplete information is provided, 20 mn reserves the right to close the account at any time.

• Each individual may register only one account. Opening multiple accounts is strictly prohibited.
• The name, address, and national ID number provided at registration must be accurate and genuine.
• You are responsible for keeping your account password confidential. Do not share it with anyone.
• If you notice any unauthorized access to your account, notify 20 mn Support immediately.
• For KYC verification, 20 mn may request your ID, photo, or other supporting documents.

3 Age & Eligibility Requirements

20 mn is for adults only. You must be 18 years of age or older to register and use the platform. Registration by minors is strictly prohibited and any such account will be cancelled.

The following individuals are not eligible to use 20 mn:

• Any person under the age of 18.
• Residents of countries where online betting is prohibited by law.
• Those who have previously been granted self-exclusion by 20 mn.
• 20 mn officers, employees, or their immediate family members.

4 Deposit, Withdrawal & Payment Policy

20 mn supports Bangladesh's major payment methods — bKash, Nagad, Rocket, and bank transfer. The key payment terms are outlined below:

KYC verification must be completed before submitting a withdrawal request. Withdrawals may be put on hold until the required documents are provided. 20 mn reserves the right to freeze any withdrawal request pending review if fraud is suspected.

Deposited funds may only be withdrawn to the same account from which they were deposited. Sending or receiving payments via third parties is strictly prohibited.

5 Bonuses & Promotions

20 mn offers various bonuses and promotions, each with its own terms published alongside the offer. Accepting a bonus means you agree to its specific conditions.

• Bonus funds cannot be withdrawn directly — specific wagering requirements must be met first.
• The welcome bonus applies to the first deposit only and is a one-time offer.
• Any attempt to claim bonus benefits through multiple accounts will result in all associated accounts being closed.
• 20 mn reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, 20 mn may forfeit the bonus.

6 Betting Rules & Market Policy

All betting activity on 20 mn is governed by specific rules. You should read the rules for each market before placing a bet.

• Once a bet is confirmed, it cannot be cancelled or changed, unless 20 mn initiates the cancellation.
• If an event is cancelled or abandoned, the stake for that bet will be refunded.
• In Live Betting, bets may be rejected due to network latency.
• If incorrect odds are displayed due to a technical error, 20 mn reserves the right to void the affected bets.
• The maximum stake for single or multiple bets may vary depending on the specific event.
• 20 mn reserves the right to change odds at any time, though this does not apply to confirmed bets.

7 Prohibited Activities

20 mn is committed to maintaining a fair and safe environment. The following activities are strictly prohibited and will be considered violations of these Terms and Conditions:

• Attempting to obtain match outcomes through match-fixing or any other fraudulent means.
• Creating multiple accounts to claim bonus benefits.
• Placing bets using bots or automated software.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack or exploit vulnerabilities in 20 mn's systems.
• Attempting to access another user's account.
• Managing an account on behalf of a third party.

8 Account Suspension & Closure Policy

20 mn reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violating these terms and conditions.
• Failure to provide the required documents for KYC verification.
• If fraud or illegal activity is suspected.
• At the user's request (self-exclusion).
• Extended periods of account inactivity.

You may also request to close your account at any time. Before closure, you will be given the opportunity to withdraw any valid balance, unless the account is being closed due to fraud.

9 Limitation of Liability

20 mn accepts no liability in the following cases:

• Losses arising from internet connectivity issues or device malfunctions.
• Issues caused by errors on the part of third-party service providers.
• Losses resulting from a user's own negligence in exposing their password.
• Service disruptions caused by natural disasters or unforeseen circumstances.
• Financial losses resulting from betting outcomes — this is entirely at the user's own risk.

20 mn always strives to ensure maximum platform availability; however, the service may be temporarily unavailable during scheduled maintenance or upgrades.

10 Dispute Resolution Process

Should any dispute arise between 20 mn and a user, it will be resolved through the steps below:

• Step One: Contact 20 mn Customer Support directly to raise a dispute. Most issues are resolved within 24–48 hours.
• Step Two: If Support does not resolve your issue, submit a formal complaint. A response will be provided within seven business days.
• Step Three: If the matter remains unresolved, it will be referred to an independent mediation body for settlement.

11 Terms Amendment Policy

20 mn reserves the right to modify these Terms and Conditions, in whole or in part, at any time. For significant changes, users will be notified by email at least 7 days in advance. Minor changes may take effect immediately.

The date of the most recent update is shown at the top of this page. We recommend visiting this page regularly to stay up to date with the latest Terms & Conditions.

12 Contact & Support

For any questions or complaints regarding these terms and conditions, please contact 20 mn:

• Email: support@20mn.bet
• Live Chat: Available 24/7 on the platform
• Response time: typically within 1–4 hours

Our support team provides assistance in Bangla. We're here to help whenever you need us.